Legal
Privacy Policy
How we collect, use and protect your information.
Effective date: [REPLACE date]
What we collect
When you call, text, book online, or contact us, we may collect your name, phone number, email address, service address, photos you send us of a plumbing issue, and records of our call and message history with you.
Why we collect it
We use this information to respond to your request, schedule and complete the work, prepare estimates and invoices, and follow up afterward. We do not use it for anything else.
Consent
Under Canada's Anti-Spam Legislation (CASL), we only send you electronic messages — texts or emails — about your specific request, and only after you give consent through our booking or contact forms. You can withdraw consent at any time by calling or texting us.
Retention
We keep job and contact records for as long as needed to serve you, meet our legal and warranty obligations, and maintain accurate business records. [REPLACE: confirm retention period with client]
Sharing
We do not sell your personal information. We may share it with service providers who help us run our business, such as form, email, or scheduling tools [REPLACE with actual vendors], and only to the extent needed for them to provide that service.
Your rights
Under PIPEDA, you can ask to see the personal information we hold about you, ask us to correct it, and withdraw your consent to future contact. Contact us using the details below.
Contact us
Questions about this policy? Call 647-570-8203 or email info@kkplumbing.ca.